I am a Tech Adviser and handle IT Support. AMA

Jul 14, 2017

I know all the secret codes and tricks when dealing with mobile phones. Ask Me Anything!

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What kind of security is better for a mobile phone?

Jul 15, 1:23PM EDT0

“Some of the best things you can do to secure your cell phone are…”

Oftentimes, we rely on technology too much. It is not the latest gadget with the latest screen and touch technology, it is the information accessibility that interests the masses. The information stored on that gadget, however, has a higher value than the hardware itself. There are many ways to secure your cell phone, but usually the basic steps will take you the furthest. There is no silver bullet to secure your mobile device thoroughly, other than not using it, of course. The following three steps will help increase the security of your mobile device:

1. Passcode lock (which is not your birthdate or street number) – on most modern devices you’ll be using your fingerprint to unlock the device in 98% of regular usage – so do not worry about the code being too long. Using your fingerprint to unlock the device prevents “shoulder-surfers” from seeing your passcode and the temptation to steal your device.2. Encrypt the storage – again, most modern devices have the ability to encrypt phone storage. Some of them do it even by default seamlessly without the user even noticing. If your device is lost or stolen, even the more advanced adversaries will have little to no chance of getting to your data. Imagine what would happen if somebody got to your photos, messages, e-mails, and would have ability to log onto your social networking accounts.3. Set up remote wipe – again most modern devices support this functionality. It is as easy as setting up iCloud on your iPhone or Google Sync on your Android device! If you lose your device, you’ll be able to wipe all data remotely using this feature. Remote wipe occurs as the first thing when the device connects to the internet. Often, you can also locate your device using other features this service will offer you and thus finding your misplaced, beloved information gateway.

Bonus points: Set up emergency contacts visible from pin entry screen. On iPhone, you can set this up in the Health app by filling info in the Medical ID and making it visible from the lock screen. This feature is also available on Android – depending on your Android OS version, it should be available in settings. This might help if somebody finds your phone, or worse, something happens to you, and they will want to call your emergency contact. Imagine what would be the first thing you’d do when you find a lost phone. Most people would try to unlock it and browse to the content – probably without malicious intent, but why give them the opportunity? Better be safe now, than sorry later!

Jul 17, 7:38AM EDT0

What kind of headphones are better to use?

Jul 15, 1:22PM EDT0

I often do not hear the interlocutor. What should I do?

Jul 15, 1:20PM EDT0

What was your first mobile phone?

Jul 15, 1:18PM EDT0

Is the use of smartphones safe?

Jul 15, 1:16PM EDT0

Electromagnetic Radiation

Before we get any further, let’s talk about electromagnetic radiation and how it can be harmful to us. For starters, your cellphone does produce a certain amount of radiation. You can thank your Wi-Fi, Bluetooth, 3G and LTE connections for that. But radiation can be found in all other aspects of our technological lives as well – radios, televisions, microwaves and more. The real factor we need to look at here is the difference between ionizing and non-ionizing radiation, and how the two types affect us differently.

Ionizing vs. non-ionizing radiation

Radiation that produces enough energy to move around atoms in a molecule, but not enough to remove electrons completely, is known as non-ionizing radiation. EM-spectrumExamples of non-ionizing radiation include microwaves, sound waves and visible light, just to name a few. In contrast, ionizing radiation does have enough energy to move around tightly bound electrons from atoms, which in turn, creates ions. This much more powerful form of radiation encompasses ultraviolet, x-rays and, yes, even gamma rays.

Non-ionizing radiation ranges from extremely low-frequency radiation through microwave and infrared radiation. The Environmental Protection Agency explains:

Extremely low-frequency radiation has very long wave lengths (on the order of a million meters or more) and frequencies in the range of 100 Hertz or cycles per second or less. Radio frequencies have wave lengths of between 1 and 100 meters and frequencies in the range of 1 million to 100 million Hertz. Microwaves that we use to heat food have wavelengths that are about 1 hundredth of a meter long and have frequencies of about 2.5 billion Hertz.

When talking of ionizing radiation, higher frequency ultraviolet radiation starts to have enough energy to actually break chemical bonds. This is why so much precaution needs to be taken when being exposed to x-rays or ultraviolet rays. X-ray and gamma ray radiation have very high frequency, beginning in the range of 100 billion billion Hertz and very short wavelengths like 1 million millionth of a meter. The EPA says “(This type of radiation) has enough energy to strip off electrons or, in the case of very high-energy radiation, break up the nucleus of atoms.”

Jul 17, 7:41AM EDT0

What do you think, how will the mobile phone market change in 10 years?

Jul 15, 1:13PM EDT0

every hand having 2 phones,no work out outside the home.

Jul 17, 7:42AM EDT0

Which company's phones are more reliable?

Jul 15, 1:11PM EDT0

apple,always the best for me.

Jul 17, 7:42AM EDT0

How to optimally use the phone's built-in memory?

Jul 15, 1:10PM EDT0

I can not make a screenshot. Could you help me?

Jul 15, 1:08PM EDT0

everyphone has its own features.

Jul 17, 7:42AM EDT0

Phones with what software do you prefer?

Jul 15, 1:06PM EDT0

What are some "easter eggs" I might find in a new Android phone?

Jul 14, 2:54PM EDT0

smarter ,faster,reliable ,ugraded software trending in market.

Jul 17, 7:43AM EDT0

Do you need a college degree in your field?

Jul 14, 8:36AM EDT0

no i prefer experience.

Jul 17, 10:07AM EDT0

Were there any classes in high school that prepared you for this type of work?

Jul 14, 3:25AM EDT0


Jul 17, 10:07AM EDT0

How do I change my passcode?

Jul 13, 11:26PM EDT0

What features do you think make up a "good phone"?

Jul 13, 10:47PM EDT0

depends upon the need.

Jul 17, 10:07AM EDT0

How has phone technology changed in the past 5 years?

Jul 13, 8:48PM EDT0

How much can someone starting out in your field expect to make per year?

Jul 13, 7:10PM EDT0

I’ve forgotten my passcode, what should I do?

Jul 13, 5:30PM EDT0

format your cell phone.

Jul 17, 10:08AM EDT0

Do you handle tech support for a particular brand of phone?

Jul 13, 4:31PM EDT0

My phone won’t turn on, what should I do?

Jul 13, 2:29PM EDT0

What motivated you to get into phones?

Jul 13, 1:38PM EDT0

I keep breaking my phone screens, even with a case. Is there a phone with a shatterproof screen?

Jul 13, 11:15AM EDT0

How do I get help for my phone?

Jul 13, 9:22AM EDT0

If my phone gets stolen, is there a way for me to find out where it is by using its GPS?

Jul 13, 6:53AM EDT0

yes,you can find your cell phone through GPS,once you login your e-mail id you can track your cell phone from any pc or smartphone.

Jul 17, 10:09AM EDT0

What do you think will be "the next big thing" in phone technology?

Jul 13, 4:26AM EDT0

What is your favorite smartphone?

Jul 13, 2:26AM EDT0

What are you referring to when you say "secret codes"?

Jul 13, 12:50AM EDT0

Which is the easiest smartphone for someone older and new to tech to use?

Jul 12, 11:46PM EDT0

its on you you go simple,you can use latest smartphone very easily if you wanna try to learn hot to use.

Jul 17, 10:11AM EDT0

Where can I find the warranty terms for my phone?

Jul 12, 10:39PM EDT0

How long have you been interested in phone tech?

Jul 12, 6:09PM EDT0


Jul 17, 10:11AM EDT0

How doe I protect my personal and financial information on my phone?

Jul 12, 6:03PM EDT0

keep changing your cell-phone passcode updated always.

Jul 17, 10:12AM EDT0

How do I get my phone repaired or replaced?

Jul 12, 12:59PM EDT0

Do you prefer Android, or iPhone?

Jul 12, 12:29PM EDT0

What should I do if my phone is lost or stolen?

Jul 12, 12:02PM EDT0

You can track your cell-phone through gps if you have logged in email id.

Jul 17, 10:13AM EDT0

What do you see as the biggest advancement in the phone industry in the last 5 years?

Jul 12, 9:12AM EDT0

The "Big Five" IT trends of the next half decade: Mobile, social, cloud, consumerization, and big data

In today's ever more technology-centric world, the stodgy IT department isn't considered the home of innovation and business leadership. Yet that might have to change as some of the biggest advances in the history of technology make their way into the front lines of service delivery. Here's an exploration of the top five IT trends in the next half decade, including some of the latest industry data, and what the major opportunities and challenges are.


One only need look at what's on the mind of CIOs these days (60% believe they should be directly driving growth and productivity) versus what they're well known for delivering on. Or perhaps more problematically, what their IT organizations are able to deliver on. Never in my two decades of experience in the IT world have I seen such a disparity between where the world is heading as a whole and the technology approach that many companies are using to run their businesses.

The issues are legion: There are at least five major "generational scale" changes to the computing landscape happening at about the same time: Delivery platforms are shifting (mobility, cloud, social), communication and collaboration channels are being reinvented (Web, mobile, social), the consumer world of technology is driving innovation, and data is opening up and exploding out of the proliferating apps, devices, and sensors that organizations are deploying or are connecting to (but alas, are often not engaging with.) And as you might expect, much or most of these topics are in back burner mode in many companies just now seeing the glimmerings of recovery from the downturn.

The Big Shifts in Information Technology - Cloud, Social, Mobile, Consumerization, Big Data

Moreover, workers are now demanding many of these innovations and expecting their organizations to provide something close in capability to what they can get nearly for free (or actually for free) on their own devices and networks. Managers and executives, albeit mostly on the business side, are typically pushing for 1) service delivery on next-generation mobile devices like the iPad, 2) much easier to use IT solutions, and 3) access to better, more collaborative and useful intranet capabilities.

"Easy", highly mobile, and "social" are the mantras of this new generation of IT. So to is the rapid (read: instant) acquisition and delivery of business solutions. There is a growing realization amongst workers and management that technology, though increasingly complex in itself, can be wielded far more rapidly and efficiently than their currently parochial capabilities are providing.

But this is not a blame game. IT is not necessarily at fault, or at least only indirectly. Instead, it seems to be the entire structure and process through which organizations absorb and metabolize technology. It's centralized. It's controlled. It's top-down. There are exceptions, but in most organizations, technology decisions are made at high levels and then pushed across the organization. This transmission process is slow and unpredictable. It's also often not supported on the ground where reality reaches the business.

Unfortunately, the slow-pace of IT adoption, hindered by traditional project management practices, endless customization processes, IT backlogs, security concerns, and a dozen other drags on delivery performance, is only part of the problem. The fact that the technology world is largely no longer driven by the enterprise world (as it used to be for decades) is another major reason that technology and business is having a harder time these days aligning.

A few examples will suffice: The endless and seemingly real-time flow of useful and highly innovative new mobile and Web apps for managing travel, money, news, communication, productivity, and countless other key functions is only an inadequate trickle in the enterprise today. The ability to quickly connect, communicate, and collaborate via social conversations, photos, audio, video, and more with anyone in the world is much more limited currently in most businesses. Finding and acquiring new software is just the click of a button in an app store in the consumer world, but an arduous, manual, and failure prone process in most organizations now. User experiences are changing: The aging and slow-to-evolve graphical user interface is being uprooted by touch based interfaces in new consumer apps that work much better in many physical situations. In contrast, the same overhaul is happening an order of magnitude more slowly for business apps.


If we project these trends forward, what will the outcome be? Is there going to be a final fork in the road for consumer and enterprise technology, with each side looking at each other through a diverging pair of windows, with minimal crossover between the two? Or will the two worlds continue to blur together, as technology cross-pollinates from the growing wall of innovation coming from the Web and consumer technology world? Given the virality and pervasiveness of consumer technology, the latter is by far the most likely scenario.

So what are the key IT trends of the next half decade? How will organizations adapt to them? In a conversation I had recently with the Editor-in-Chief of CIO Magazine, Maryfran Johnson, we discussed what I dubbed the "Big Five", the biggest technology influences of the next half decade. This includes next-gen mobility, social media (or more specifically social business), cloud computing, consumerization, and big data. We agreed that these five -- of all current tech trends -- are at top of the list for what most organizations need to be planning for in their current strategies and roadmaps as they update and modernize, as well as (hopefully) out-innovate their competitors.

Below I will explore the approaches that might break the logjam that's preventing much of the business world from becoming as current with the technology advances as they should. But first lets take a look at each of these technology trends with an eye towards the most up-to-date statement of the advantages they can provide. I'll also provide a key new insight on overcoming the challenges of adopting them more effectively and successfully.


It's obvious to the casual observer these days that smart mobile devices based on iOS, Android, and even Blackberry OS/QNX are seeing widespread use. But comparing projected worldwide sales of tablets and PCs tells an even more dramatic story. Using the latest sales projections from Gartner on tablets and current PC shipment estimates from IDC, we can see that by 2015 the tablet market will be 479 million units and the PC market will be only just ahead at 535 million units. This means tablets alone are going to have effective parity with PCs in just 3 years. Other data I've seen tells a similar story.

So, while it's still early days yet, it's also quite clear that enterprises must start treating tablets as equal citizens in their IT strategies. So why won't they? For several reasons:

Challenges to smart device adoption

  • Smart devices have a poor enterprise ecosystem today. Enterprise software vendors and IT departments have organized around older platforms such as Windows and LAMP. Their infrastructure, skills, and relationships are largely built around an older generation of IT. In the meantime, iOS and Android have a lot to learn and to build up to begin to match this world, though they are starting to make progress in this regard.
  • Many of the inherent advantages of smart mobile are anathema to structured IT. From app stores to HTML 5, the large and easy to access application universes of next-gen mobile immediately triggers a security lockdown response (right reaction, wrong response) from IT. I've even seen IT departments desire to remove app stores from smart mobile devices entirely. The solution is probably policy-based screening of apps, but that's a solution a ways away.

Key adoption insight

A likely approach that will scale is to do as JP Rangaswami advocates, and "design for loss of control." This doesn't mean letting go of essential control such as robust security enforcement, but it does mean providing a framework for users to bring their own mobile devices to work in a safe manner, including use of apps with business data under certain prescribed conditions. This unleashes choice and innovation and vitally, splits the work of adoption and rollout with users that want to use their favorite mobile devices/app to solve a business problem.


While mobile phones technically have a broader reach than any communications device, social media has already surpassed that workhorse of the modern enterprise, e-mail. Increasingly, the world is using social networks and other social media-based services to stay in touch, communicate, and collaborate. Now key aspects of the CRM process are being overhauled to reflect a fundamentally social world and expecting to see stellar growth in the next year. As Salesforce's Marc Benioff was very clear in his dramatic keynote at Dreamforce last month, leading organizations are becoming social enterprises.

There now seems to be hard data to confirm this view: McKinsey and Company is reporting that the revenue growth of social businesses is 24% higher than less social firms and data from Frost and Sullivan backs that up across various KPIs. The message is that companies are going to -- and have every reason to -- be using social media as a primary channel in the very near future, if they aren't already. It's time to get strategic.

Challenges to social media adoption

  • Social media is not an IT competency. Simply put, the human interaction portion of social computing is generally not IT's strong suit. It tends to be treated as just another application to roll out instead of being integrated meaningfully into the flow of work.
  • The more significant value propositions of social requires business transformation.Maintaining a Facebook page and Twitter account is relatively straightforward and necessary, but it usually won't generate significant growth, revenue, or profits by itself either. The more profound and higher order aspects of social media including peer production of product development, customer care, and marketing require deeper rethinking of business processes.

Key adoption insight

There are a growing number of established social media adoption strategies, but probably one of the most effective is to engage by example. Both leadership inside the company as well as top representatives to the outside world must engage in social channels to show how they'd like change to happen.

Related: Reconciling the enterprise IT portfolio with social media


Of all the technology trends on this list, cloud computing is one of the more interesting and in my opinion, now least controversial. While there are far more reasons to adopt cloud technologies than just cost reduction, according to Mike Vizard perceptions of performance issues and lack of visibility into the stack remain one of the top issues for large enterprises. Yet, among the large enterprise CTO and CIOs I speak with, cloud computing is being adopted steadily for non-mission critical applications and some are now even beginning to downsize their data centers. Business agility, vendor choice, and access to next-generation architectures are all benefits of employing the latest cloud computing architectures, which are often radically advanced compared to their traditional enterprise brethren.

better you visit my blog brandon.

Jul 17, 10:15AM EDT0
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